About Autism And Pervasive Developmental Disorders Essay

About Autism and Pervasive Developmental Disorders By Anne Evans | Submitted On June 25, 2010 Recommend Article Article Comments Print Article Share this article on Facebook Share this article on Twitter Share this article on Google+ Share this article on Linkedin Share this article on StumbleUpon Share this article on Delicious Share this article on Digg Share this article on Reddit Share this article on Pinterest Expert Author Anne Evans Most people have heard about autism and it is a recognizable childhood constraint that is not so uncommon that you are never likely to come across somebody who suffers with autism: in fact, as many as 1 in every 110 individuals is autistic, with a higher incidence of males to females. There is no need to avoid people with autism, however, as they can t pass it on to you and you can t catch it from them no matter what you do or how close you get. Autism is something sufferers are born with. It is regarded as a disorder that affects the child s development due to the activities of the brain being affected. In fact, autism fits into a group of developmental conditions that has become known, in recent years, as PDD, or pervasive developmental disorder. The best known one of these PDDs is autism which is the reason that this group of developmental disorders is often referred to as ASD, or autism spectrum disorder. This often causes problems with communication and the normal childhood milestones. It also results in a person withShow MoreRelatedAutism Spectrum Disorder ( Autism ) Essay1739 Words   |  7 PagesIn 1943 a child psychiatrist named Leo Kanner wrote about a group of children who were apathetic to their family members and made odd and repetitive movements. A year later, Hans Asperger observed similar behavior in another group of children, also noting a lack of understanding of social conventions (Lai, 2014). These two observations would be the beginning of a disorder known as the Autism Spectrum Disorder. This developmental disorder, characterized by a range of deficits in diffe rent areas, isRead MoreMason was not unlike many children in that according to the most recent Center for Disease Control800 Words   |  4 Pagessixty-eight children is on the autism spectrum. This is a 30% increase from the findings reported two years ago of one in every eight-eight children. The current study also reports that the proportion of boys with autism (1 in 42) is significantly higher that girls (1 in 189) (10 Things to Know About New Autism Data. 2014). Changes in the DSM-V that incorporated Asperger syndrome (AS), autistic disorder, childhood disintegrative disorder, and pervasive developmental disorders not otherwise specified intoRead MoreAutism Spectrum1147 Words   |  5 Pagesand research pertaining to autism is very broad and includes more than just autism itself. A child with an autistic disorder is hard to identify because autism is not easily seen. Autism is more of a mental and social disorder; it doesn’t really have anything to do with a physical outlook. The autism disorder doesn’t only deal with autism; there are five other primary disorders involved with autism. When screening a child for autism, they will find out if any other disorders should be diagnosed. ScreeningRead MoreThe Diagnostic And Statistical Manual ( Dsm ) Of Mental Disorders965 Words   |  4 PagesManual (DSM) of Mental Disorders, fifth edition, defines a person with autism spectrum disorder as having persistent deficits in social communication and social interaction. This includes having deficits in social-emotional reciprocity, deficits in nonverbal communicative behaviors used for social interaction, and deficits in developing, maintaining, and understanding relationships. Autism is a pervasive developmental disorder, which concludes that it consists of developmental delays in basic functioningRead MorePervasive Development or Autistic Spectrum Disorders Essay1056 Words   |  5 PagesDefinition of Pervasive Development Disorder: Any of a group of disorders of infancy, childhood, or adolescence that are characterized by distortions in the development of the basic psychological functions such as language, social skills, attention, perception, reality testing, and movement. http://dictionary.reference.com/browse/pervasivedevelopmentaldisorder Pervasive developmental disorder was first used in the 1980’s to describe this class of neurological disorders that can impair social andRead MoreEssay A Medicinal and Statistical Outlook On Autism1498 Words   |  6 Pagesat Colorado State University, said of Autism, â€Å"Autism is an extremely variable disorder.† Autism is an extremely variable disorder because of the many different characteristics shown in children diagnosed with the disorder. Many Americans are clueless about Autism and Asperger’s Syndrome. In order to understand Autism one needs to know the definition of the disease, ascertain the characteristics of the disease, know the probability of being diagnosed with Autism, look at the inception of the diseaseRead MoreAutism Spectrum Disorder1409 Words   |  6 Pagesboys and 1 in 189 girls are diagnosed with autism in the United States (Autism Speaks, n.d.). Can be diagnosed in all racial and ethnic groups, as well as every age group. In the 2013 publication of DSM-5 diagnostic manual, Asperger syndrome, Autistic disorder, childhood disintegrative disorder, and Pervasive Developmental Disorder- not otherwise specified (PDD-NOS) were merged into one category of ASD. This paper will explain what Autism Spectrum Disorder is, causes, signs and symptoms, diagnosisRead MoreAsperger s Syndrome Among Other Autistic Spectrum Disorders818 Words   |  4 PagesAutistic Spectrum Disorders The autism spectrum disorder is neurobehavioral deterioration that involve language developmental disorder a combined with low social interaction skills and repetitive behaviors. The severity of the disorder varies from mild, moderate, and sever, and the diagnosis tend to be changeable according to several factors such as the severity and the kind of therapy that the child received during early years. There is an increased prevalence of the disorder among children withinRead MoreAutism Essay1154 Words   |  5 PagesAutism A little girl named Sally, quietly sits alone in a corner, rocking back and forth, humming to herself. Her classmates roam about in a chaotic manner, casually conversing, and inadvertently ignoring the little girl. Sally’s parents begin to wonder; is it just a phase or something more. Her parents soon learn that it is something more. With little more to go on than that of what the parents have observed, Sally’s pediatrician has decided that she should be tested for autism. ThereRead MoreAsperger s Syndrome Among Other Autistic Spectrum Disorders1282 Words   |  6 PagesAutistic Spectrum Disorders The autism spectrum disorder is neurobehavioral deterioration that involves language developmental disorder combined with low social interaction skills and repetitive behaviors. The severity of the disorder varies from mild, moderate, and severe, and the diagnosis tends to be changeable according to several factors such as the severity and the kind of therapy that the child received during early years. There is an increased prevalence of the disorder among children within

James Monroe The Fifth President of the United States Essay

James Monroe wasn’t born to live an ordinary life, but an extraordinary one. He was born April 28, 1758, in his parents house in a forest area of Westmoreland County, Virginia. His father Spence Monroe (1727-1774) worked as a planter and carpenter. James’s mother Elizabeth Jones (1730-1774) married his father in 1752 and they both had several children together. James grew up with his siblings by the same teachings of his mother. His parents died when he was a teenager. When he became of age, he attended the College of William and Mary and fought in the Continental Army. After he was wounded in New York serving in George Washington’s army he met Elizabeth Kortright. They got married on February 16, 1786, when he was twenty-seven and†¦show more content†¦His era of good feelings did not last. Economic depression sprouted up in the Missouri Territory in 1819, because the failure of the state not becoming a Union state being a slave state. This became the Mi ssouri Compromise bill, which paired Missouri as a slave state with Maine, a free state, and forbade slavery north and west of Missouri forever. James Monroe had many memorable moments in his two four year terms and the most famous of these moments is the Monroe Doctrine. December 2, 1823 the Monroe Doctrine was delivered to Congress. This document was a response to the threat of conservative governments aiding Spain in the reconquest of it’s former Latin American colonies. Great Britain agreed with Monroe in not aiding Spain, until Spain’s threat hit Florida. Monroe believed that Spain should leave Latin America alone and also that Russia should not grow into the Southward coast of the Pacific. . . . the American continents, he said, by the free and independent condition which they have assumed and maintain, are henceforth not to be considered as subjects for future colonization by any European Power. Leaving the White House after two terms, Monroe and his wife went to spend their days at their estate â€Å"Oak Hill† in Loudoun County, Virginia. After his wife died in 1830, Monroe moved to NewShow MoreRelatedJames Monroe And The American Revolutionary War1196 Words   |  5 Pages James Monroe was one of the most qualified men to assume the presidential office. James Monroe took office from 1817 to 1825.   As the fifth president of the United States, Monroe helped the country transition away from European affairs and focus more on domestic issues. James Monroe was homeschooled by his mother then attended Campbell Town Academy. Monroe attended College of William and Mary in Williamsburg, Virginia in the year of 1774. However, James Monroe never finished two years late in orderRead MoreThe First Five Presidents Of The United States Essay1596 Words   |  7 Pagesfirst five presidents of the United States impacted the United States greatly and their names were George Washington, John Adams, Thomas Jefferson, James Madison, and James Monroe. The president I think that impacted the U.S the most was George Washington who was in office for eight years (1789-1797). George Washington who was the commander in chief and led the army in the Revolutionary War and gaine d freedom from Great Britain at that time there was thirteen colonies in the United States. In 1783Read MoreHammering Out A Federal Republic939 Words   |  4 PagesHammering Out a Federal Republic The Monroe Doctrine and Washington’s Farewell Address, though circulated years apart, both were important playing pieces in the pronouncement of independence from the European colonies. The Monroe Doctrine was a significant document explaining how the United States would view any endeavor at European colonial expansion. Washington’s Farewell Address was a document President George Washington used to give advice on what was essential to keep the great independentRead MoreJames Monroe And The American Revolution1686 Words   |  7 PagesJames Monroe, born in Westmoreland County, Virginia, to Spence Monroe and his wife Elizabeth Jones Monroe, was a very prominent man in history. James Monroe was also a very ambitious man who would, at most times, be a potential rival to many of his close companions in the presidential elections. He was the seventh Secretary of State, served as a member of the Congress of the Confederation, served as a U.S. Senator, served as the govern or of Virginia, and was the fifth U.S. president. Monroe alsoRead MoreAmerican Foreign Diplomacy From Washington s `` Isolationism `` Essay1693 Words   |  7 PagesThroughout history, George Washington and James Monroe generated many different foreign policies that helped flourish America across the world. During George Washington’s presidency, the country had a hard time trying to gain economic power. The country was going through a tough time trying to gain money, because the idea of trading was just not working out. Under James Monroe’s presidency, he created the Monroe Doctrine, which allowed the United States to warn the Western Hemisphere that the U.SRead MoreMonroe Doctrine And The United States942 Words   |  4 PagesJames Monroe, born on April 28, 1758, in Westmoreland County, Virginia. Monroe was educated at the College of William and Mary in Williamsburg, Virginia. In 1776, he joined the Continental Army and fought in the American Revolutionary War. I n 1782, Monroe began his career in politics as a delegate in the Virginia Assembly only to later be elected as a representative of the Congress. In 1816, Monroe was elected as the fifth President of the United States. During this time he played a significantRead MoreEssay on US History 1790- 1860462 Words   |  2 Pagesevents that lead up to the reformation of this very inexperienced country, of America. All these events effected the United States different ways and caused many grievances for the young people living in America. In 1790 we firmly incorporated the first American cotton mill which led to the economic augmentation of the United States. In 1791 we established the Capital of the United States in Washington D.C., and Alexander Hamilton establishes the first bank of America. In 1794 in Pennsylvania there wasRead MoreThe First Five Presidents Of The United States1233 Words   |  5 Pagesfirst five presidents for the United States impacted the United States greatly and t heir names were George Washington, John Adams, Thomas Jefferson, James Madison, and James Monroe. The president I think that impacted the U.S the most was George Washington who was in office for eight years (1789-1797). George Washington who was the commander in chief and led the army in the Revolutionary War and gained freedom from Great Britain at that time there was thirteen colonies in the United States. In 1783Read MoreRoosevelt Corollary Of The Doctrine1245 Words   |  5 PagesRoosevelt Corollary to Monroe Doctrine Theodore Roosevelt, often referred to as â€Å"Teedie† (Watts 1) was an American statesman, explorer, naturalist, author, soldier, and a reformer who served as the twenty-sixth President of the United states from 1901 to 1909. Roosevelt was born October twenty-seventh, 1858 in Manhattan, New York City and died January sixth 1919 Cove Neck, NY. (Watts 1) He was the second of four children, his father, Theodore Sr. was a businessman and philanthropist. His motherRead MoreCause And Effects Of The War Of 18121061 Words   |  5 Pagesyears and eight months. The war was fought by the United State verses the British. The war took place in many locations around the world which include the United States, Canada, on the high seas, New York, Michigan, and provinces of Ontario and Quebec. Some American faced Native American foes in the territories of Georgia, Alabama, and Mississippi. The was started when many of the Americans felt as if the British had not yet come to respect the Unite d Stated as a legitimate country. The war of 1812

Social Media And Its Importance - 1504 Words

Abstract In this briefing paper we are discussing the stats of social media and its importance nowadays. We have also discussed some problems in work place that employers faces due to the misuse of social media by the employees and how to get rid of these problems. Apart from workplace we also have discussed the importance of social media in marketing, in the process of recruitment, advantages and disadvantages of social media. Introduction Social media is used for social interactions, today one out of four individuals uses social media. Michael Haenlein define social media as a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the†¦show more content†¦It has been estimated that employees use of social media on the job costs American economy 650 billion annually [5]. Employers can find themselves being held vicariously liable for the conduct of their employees on social media sites or have their reputations damaged as employees use social media to post negative comments about their employer. Almost 25% of the employee believes it acceptable to share opinion about work via social media and 15% say that their employer did something that they didn’t agree with, they would comment about them online. To despite this eye opening statistics fewer than 10% of the companies offering social media training to their employees and fewer than half have social media policies that extend to employees outside of work. The world of social media is growing exponentially, which has an impact on all stages of employment. Employers who fail to keep abreast of these developments may find themselves breaching laws and ethical standards [5]. Some companies have blocked or limited the internet access to their employees at work in order to stop them from using using facebook as a tool of entertainment during work. An earlier study undertaken at the University of California-Irvine by Garrett and Danzinger (2008) hypothesised that, on average, higher status employees engage in significantly more frequent personal Internet usage at work than lower status employees.[8] Rrcruitment The process of recruitment has been changed due to

Wgu Est 1 Ethics in Business Essay - 940 Words

Running head: ETHICAL ISSUES IN BUSINESS 1 Ethical Issues in Business Lisa B. Luckenbach Western Governors University ETHICAL ISSUES IN BUSINESS 2 Company Q is a small local grocery store chain that has a poor attitude toward social responsibility. After reviewing the given, I feel the chain is more committed to profit than social responsibility. Most companies are in a business to make a profit, however, the difference in what is considered reasonable and what is considered ridiculous comes into play. Most people start companies because it something they are interested in and to make a living. In today’s society the line between outright social responsibility†¦show more content†¦If I were a company I would never want to advertise that those are the types of employees I have, it would be a management issue and not a community problem. Company Q missed a few opportunities to improve their attitude toward social responsibility. The first is closing the stores. The areas where the stores closed were in high-crime-rate areas, before ETHICAL ISSUES IN BUSINESS 3 closing the stores they could have done community outreach or service projects to help lower the rate of crime. They could have led the establishment of a neighborhood crime watch. They could have set up a mentorship program for teens at risk. There are a multitude of programs they could have implemented, some could probably have been used as a tax write off. If all of these efforts failed then I understand closing the stores. If they had to close the stores they should have made every effort to be sure that the displaced employees were able to find a job in another store or assisted them in being placed in another job. They also need to make every attempt to keep the building they were using occupied or cleaned up until it is occupied. How do these actions contribute to being socially responsible? It shows they care about their community, that even though they may have to shut down a store, they still

Denver International Airport Uncovered Essay Sample free essay sample

When asked about your experience at the airdrome most would answer by stating â€Å"It is dull and boring† or â€Å"a Byzantine big sum of clip spent waiting† . However. words used to depict the Denver International Airport are much different. As you drive up to the expansive entryway of the 4. 8 billion dollar Denver International Airport you are hauntingly greeted by â€Å"the Mustang† . Created by Luis Jimenez from New Mexico. the Mustang was the first piece of public art to be created for the Denver International Airport in 1993. During the twenty-four hours the elephantine bluish entire would look to look like a immense plaything Equus caballus nevertheless when dark work stoppages at the Denver International Airport the Mustang is referred to as the â€Å"Blucifer† or â€Å"Satan’s Stallion† . You look upon what would look to be a cryptic piece of art to now a ramping entire with radiance ruddy eyes for everyone to see. We will write a custom essay sample on Denver International Airport: Uncovered Essay Sample or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Upon building of the Mustang. the creative person. Jimenez was reportedly killed by his ain creative activity. During building of the animal Jimenez’s leg arteria was badly punctured by the caput of the Mustang go forthing Jimenez shed blooding to decease. After the eccentric decease of the creative person many have said that the Mustang is a expletive ; the controversial piece of art has besides been said to be a modern representation of the â€Å"Pale Equus caballus of the Apocalypse† which is the 4th Equus caballus in the book of Revelations in the Bible. and is more suitably called: decease. And possibly this signal of fiery ruddy and deep blue is the get downing point for the confederacy that consumes the Denver International Airport. For many a trip through the airdrome is rushed and normally does non dwell of clip to take in 1s milieus. but the milieus in DIA have a deathlike manner of catching you in. Many wall paintings around spaced through out the chief floors of DIA. these wall paintings created by celebrated creative person Leo Tanguma were reportedly bing over 100. 000 dollars and the images were supposed to portray the thought of peace and harmoniousness. nevertheless upon farther scrutiny many come to happen that the political orientation on how to obtain peace and harmoniousness was based off Nazis. One of the several wall paintings hung around DIA is called â€Å"Peace and Harmony with Nature† The back land of the mural depicts a metropolis smothered in some kind of haze which implies that the metropolis was contaminated by gas like substances. Not so far off in the distance of the wall painting there is a forest combustion and as your eyes draw closer to the centre of the mural you can picture different races of people keeping glass containers of what looks like kiping animate beings. And as you draw your eyes to the underside of the mural you can see three sets of coffins. one incorporating an black adult females. one keeping a Native American adult females. and one incorporating a immature Judaic miss. Possibly the most startling mural posted in the Denver International Airport shows a hauntingly big Nazis type figure. This figure clothed in a green clock and protected by a gas mask is keeping an AK-47 in one manus and in the other manus is keeping a big knife in which he is piercing the dove of piece. Surrounding this chilling animal are kids and mother’s keeping their babes. these people look as if they had died and woke up once more in Satan’s snake pit hole. Besides. down in the bottom corner. Tanguma the creative person. painted an existent missive that was written by Hama Herchenberg. a four-teen twelvemonth old who died in 1943 due to the Holocaust. This missive has been painted over. These two wall paintings are merely two illustrations of the several distressing wall paintings hung in the Denver International Airport. It is said that these wall paintings put together state a narrative of a new universe order. While many confederacies can be considered to be brainsick or insane. it is apparent that these wall paintings are upseting and the ideals that are depicted in these wall paintings are non ideals that the authorities should non be publicsing to riders due to the insensitiveness shown in these rough images. So. one does hold to inquire why these wall paintings where placed here. Beside the obvious horrors hung on the walls in this airdrome interesting facts to the being of the construction of the airdrome its ego leads to intere sting decisions. for illustration strange and wide engravings are scattered among the chief station of the anteroom.

Exploring Service Management Standard †Free Samples to Students

Question: Discuss about the Exploring Service Management Standard. Answer: Introduction ISO/IEC 20000 certification is a standardized system for service management of the IT organizations. This certification brings out the best services from the IT companies. The IT service providers having the ISO/IEC certification is sure to demonstrate more reliable services with high service quality (Iden Eikebrokk, 2013). Such certification will give more scope to the IT companies to expand their market as most of the clients desires to avail services from the ISO 20000 certified companies as such a certified company will provide the clients with the assurance of services (Cots Casadess, 2015). Apart from this, it has been found that in the process of acquiring the ISO certification the IT companies undergoes much innovation thus enhancing the business effectiveness. The service providers could regulate as well as monitor each of the steps of the business proceedings. Service management system if incorporated with IT can meet the IT business goals more efficiently (Osborne, Radno r Nasi, 2013). In this report, a case study from the video lecture of Mr. Saikat Basu is considered for analyzing the role of ISO/IEC 2000 certification in handling an IT business. The case study involved an external IT service provider who opted for more centralized business approach for meeting the clients requirements which was achieved by acquiring the ISO 20000 certification. Further, the report highlights the key benefits of such certifications and the challenges that a company might face in the process of acquiring the ISO/IEC 20000 certification. Considering the outcome of this case study the report also highlights how the acquiring an ISO/IEC 20000 certification can help the Excel IT to reach its business goals. Service management system (SMS) can be regarded as the tool for organizing all the service-oriented managing activities in a well structured manner. The SMS incorporates all the necessary aspects of organizational management. The necessary aspects involve planning, identifying strategies, designing policies and objectives, documentation of the project and the processes (Laudon Laudon, 2016). SMS can be considered as the main requirement for the designing and developing the services of an organization. The SMS provides with huge number of scopes in terms of service location, customers and technology. A number of processes are involved in the service management system. Some of the development-oriented processes include Configuration management, change management and release management (Walker, Coletta Sivaraman, 2014). In case of operating-oriented environment SMS involves processes such as service management, incident management, problem management and request fulfillment (Othman C han, 2013). SMS can be improved over time after its initial implementation. It enables the organization to manage the services in a consistent and efficient manner. The ITIL and the ISO/IEC lays framework for the implementation of the SMS. These standardization organizations also provides with the best practices and concepts of the SMS. SMS is can be associated with IT departments also known as IT service management (ITSM). ITSM can be defined as the execution as well as the management of the IT services which meets the business goals of the concerned organizations. ITSM can be performed by encompassing the various processes of SMS (Mesquida Mas, 2015). Implementation of ITSM can serve the organization with number of benefits. The following are some of the advantages that incorporation of the ITSM can provide to the Excel IT: ITSM can increase the efficiency as well as productivity of the concerned IT organizations through designation of specific roles and responsibilities. Improve the services as well as the business values that the organization delivers. In the process, this also enhances the perception of the customers towards the IT sector (Disterer, 2013). ITSM will provide more support to the regulatory challenges that the company faces also it ensures increased control (Boehm Thomas, 2013). Improves the understanding as well as clarity of the services provided by the concerned IT organization. ITSM lays a great scope for evaluating and measuring the operational performance this in turn improves the service quality. Considering the business point of view, The ITSM can also add value to the Excel IT services. The following are some of the business-level benefits that the Excel IT can earn by the incorporation of the ITSM: Will enable the organization to improve the value as well as the cost efficiency of the IT services. Will help in increasing the productivity of the business by providing higher level of IT services. Improved expectation management. ITSM will also reduce the business risks up to certain extent. As ITSM ensures easy understanding of the business needs, thus resulting in improved IT services (Kindstrm, Kowalkowski Sandberg, 2013). Therefore, it can be said that the organizations which intends to enhance the quality of services by adding innovative business value could opt for ISTM. Engagement background The case study relates to an external IT service provider in terms of IT infrastructure as well application set up. This India based organization has multiple customers across the globe. The job of this Indian company is to handle the IT infra as well as ADM of their client companies ("Case study: Why you need ISO/IEC 20000 to ensure success?", 2018). Each of their clients is assigned with a designated team working remotely from India. The following points address the requirements of this IT service provider: Some of their clients insisted that the teams which were catering services to them should be ISO/IEC 20000 certified. Although most of the designated teams were ISO/IEC certified but each of teams carries out different practices. The main requirement of this external IT service provider was to incorporate a centralized SMS practice. Each of the designated teams should abide by these central practices. Although the teams were allowed to make certain modifications to these central practices based on their clients requirements but there will be organizational central practice. Better alignment between the customers, delivery teams and the support teams. The next issue relates to the support team. The support teams are generally considered as cost centered rather than profit centered. Therefore, there lies a lack of involvement from their end. The culture of creating operational level agreements and binding those bonds were missing. Thus, this was one of the major issues that needed to be worked upon. Enhancement of customer confidence- Even after meeting all SLAs they still felt that the quality of deliveries was not up to the mark. This was due to the poor business relationships. Creating a well-structured service management system and in the process getting the ISO/IEC certification. Engagement challenges The following are the two major engagement challenges related to the case study: Lack of commitment from the management- Considering the dynamic nature of such IT businesses their business priorities keep on changing. In such cases, it was very difficult to keep the top managements concentration on the ongoing process. The other hurdle that was encountered was the structural change that the organization went halfway through the engagement ("Case study: Why you need ISO/IEC 20000 to ensure success?", 2018). The role of the chief delivery officer was appointed to a new person such changes have increased the risk of the ongoing engagement. Low understanding of the support team- The involvement of the support team was very little, thus creating a state of doubt and confusion. The Iterative approach will be relevant considering the case of Excel IT. The ISO journey is a long process and the outcomes comes out over a period of time. It is often found that the employees of the organization or the top management tend to lose interest from the process. In such cases, it becomes difficult to carry out the further proceedings. Iterative approach, will ensure delivery of certain benefits of the ongoing process after every couple of months, which in turn ensures the concerned organization do not lose interest from the ongoing ISO journey and at the same time the subsequent iterative processes will be carried out. Benefits of the ISO/IEC 20000 certificate The following are the some of the key benefits of the ISO/IEC 20000 certification: ISO certifications can improve the customer satisfaction reports. In the engagement described in the case study after ISO/IEC 20000 certification the response rate of the customers increased by 6% and the CSAT level improved by 9% approximately. Gaining customer satisfaction is one of the essential aspects to excel in business (Cots, Casadess Marimon, 2016). Reduction of the potential risks that the organization might have to go through. The risks might be related to operational, regulatory, legal or security of the organization (Cortina et al., 2016). ISO/IEC 20000 certification can reduce such potential risks by regularly monitoring or reviewing the ITSM performance. The process of ISO/IEC 20000 certification could also increase understanding level of the support teams. Thus, adding more value to the business. Excel IT provides IT services to their number of clients across Australia. The main objective of the company is to fulfill all the requirements of each of its clients by providing quality services in terms of security as well as service delivery. The Excel IT mainly provides cloud services to their clients as well. In order to emerge as a market-leader Excel IT wished to demonstrate their clients with the highest possible standards of technological processes. An ISO/IEC 20000 certification would enable the company to demonstrate these services to their new clients in order to gain the trust of their customers (Willcocks, 2013). In the process, the certification will provide the clients with a vivid vision of how the Excel IT aims to deliver the services, the processes and the approaches involved. This would also help the company to operate in a well-organized manner. The ISO/IEC 20000 certification could brand the Excel It as one of the most efficient IT companies existing in the mar ket. The certification would provide the Excel IT business with ample number of benefits- the automation of each of the business proceedings such as more number of management meetings which will be scheduled within the CRM, improved internal communication, better alignment of the support team with the delivery service team (Jntti et al., 2013). As per the recent reports, it is observed that only 8% of the IT companies in Australia have deployed ISO/IEC 20000 certification successfully (Renault, Cortina Barafort, 2015). The number being small, acquiring an ISO/IEC 20000 certification will enable the Excel IT to widely expand its brand position the Australian market. In the process, this will also increase the business scope of the concerned company. Conclusion In conclusion it can be said that achieving an ISO/IEC 20000 certification is a long run process. An IT company which intends to acquire this certification has to undergo a long process of business development. Although the companies might encounter number of challenges in the process of such as employees might deviate from the priorities as the certification being a process involving long time period, the support stuffs might not add value to the business activities but the once the ISO 20000 certification is achieve it will provide the company with a wide scope for its business. In case of the Excel IT, firstly it is required to identify the service scope. Excel IT being an IT service provider it is highly recommended that the company should aim to acquire this certification based of the requirements of all of its clients. The ISO 20000 certification process being a long journey the processes should be carried out in number of steps. An iterative approach is recommended in case of Excel IT. The stakeholders of the company must be made aware of the ISO certification thus giving them a chance to decide whether the standard will be good for the company. Apart from this, it is highly recommended that the top management must ensure that the employees do not lose their interest from the process of acquiring the ISO certification. Regular meetings and seminars should be conducted. The support team must be made aware of their responsibilities in this process of acquiring the certification. References Boehm, M., Thomas, O. (2013). Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering Design.Journal of Cleaner Production,51, 245-260. Case study: Why you need ISO/IEC 20000 to ensure success?. (2018).YouTube. Retrieved 26 March 2018, from https://www.youtube.com/watch?v=iyJLsV64s2kfeature=youtu.be Cortina, S., Barafort, B., Picard, M., Renault, A. (2016, September). Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?. 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